IMPROVING LEADERSHIP THROUGH NON-VIOLENT COMMUNICATION
Non-Violent Communication (NVC) is essential in management to strengthen relationships. It encourages clear, respectful communication, promotes collaboration and manages conflict constructively.
It’s a valuable tool for improving service levels while developing employee leadership. It also creates a positive environment in which employees feel valued.
Adopting this new communication model means developing empathetic listening skills, creating a caring work atmosphere and strengthening leadership.
TIPS FOR WORKING ON NON-VIOLENT COMMUNICATION
The objectives of Nonviolent Communication
Accompanying a customer, pointing the way, handing over a room key, getting on the elevator… all everyday gestures that reflect the luxury positioning of an establishment.
Rhythm, dress, posture: our body is a powerful communication tool.
In the world of luxury, language is expressed through words, but also through gestures, smiles and time.
Knowledge and mastery of the codes of the luxury industry enable us to communicate more effectively with our customers and offer them a memorable experience.
“The delicacy of a gesture reveals the tenderness of a feeling”.
Perfecting your Nonviolent Communication (NVC) helps create a virtuous circle.
The aim of NVC is to learn a new form of language and exchange. Its vocation is to improve interpersonal relationships and foster authentic, caring communication.
This positive communication method develops the skills needed to become an empathetic manager. They learn to listen actively to their teams, and to express their needs clearly.
The tools of the OSBD method also enable them to express themselves respectfully and seek collaborative solutions to problems. For teams, this translates into a harmonious and motivating work environment, where everyone feels valued and understood.
