Our expertise
The One Consulting, a customer experience consultancy for the luxury sector, offers you the benefit of external expertise to assess the quality and relevance of your services.
We work with you to analyze your current situation, make a diagnosis and suggest ways of improving your offer and/or your customer journey.
Our aim: to ensure that your customers enjoy an exceptional welcome and an unforgettable experience at your points of sale.
Thanks to the international experience of our consultants in the most prestigious houses, we can adapt to your culture and image to offer you “tailor-made” solutions.
Our method
Our experts can help you identify the levers you need to activate within your plant, define a strategy, guide its implementation and monitor results.
To advise you throughout your project, we have developed a sophisticated methodology. We draw on field studies, mystery visits and our international experience with prestigious brands. We then share with you our strategic recommendations for improving the customer experience, whether in-store or online, and support you in their implementation.
