Reception and Customer Relations

Find out more about our training courses dedicated to reception and customer relations.
Thanks to our experts in the luxury professions, you can offer an extraordinary customer experience, creating special emotions and lasting memories.
We offer tailor-made programs to meet your specific needs, in line with your brand and values. Our aim: to train your staff to offer your customers an excellent welcome, develop sales and handle the most delicate situations.
We’ll listen to you, identify your needs, and design a unique customer experience!
Reception and customer relations in the luxury sector and in the hospitality professions must be beyond reproach, in order to meet the expectations of an increasingly demanding clientele.
We work closely with your teams, providing in-class training and on-the-job coaching to help them develop their skills and ensure they master the codes of luxury, etiquette, savoir-vivre and savoir-être.
We also work on verbal elegance through tone of voice, positive turns of phrase or inspiring storytelling, to ensure that your customers have a pleasant time in your establishment.
Finally, your teams will have the opportunity to improve their sales techniques to develop upselling and cross-selling to optimize your results.
We also offer training in calligraphy, so that your customer relationship managers can write delicate, personalized messages to your customers and create the famous “wow effect”!