TRAINING ARTIFICIAL INTELLIGENCE TO ENHANCE THE CUSTOMER EXPERIENCE

Discover our training course dedicated to the use of Artificial Intelligence in Customer Experience in the Luxury sector.
Offer an ultra-personalized customer experience while optimizing your teams’ daily tasks. From managing reservations to anticipating customer needs, this training course will teach your staff how to integrate these new codes to offer a tailor-made service, combining comfort, efficiency and elegance.
Explore how AI is transforming Luxury service to deliver unforgettable experiences at the cutting edge of technology.

TRAINING OBJECTIVES

  • Understanding AI: concepts, trends and case studies
  • Personalizing the customer experience with AI: analysis, recommendations, feedback and tailored services
  • Optimize review management: multilingual, personalized responses, customer complaint management and sentiment analysis

PROGRAM

  • 1. INTRODUCTION TO IA IN THE LUXURY SECTOR

    • Definition and key concepts of AI
    • Current and future AI trends in the Luxury industry (Hotels, Boutique, Concession…)
    • Case studies of luxury brands using AI

  • 2. PERSONALIZING THE CUSTOMER EXPERIENCE WITH IA

    • Customer data analysis for personalization
    • Using ChatGPT to provide customers with personalized recommendations and customized services
    • Real-time monitoring and feedback for continuous improvement
    • Tailor-made customer experiences based on individual preferences

  • 3. OPTIMIZED NOTIFICATION MANAGEMENT

    • Multilingual support: use ChatGPT to respond to notices in any language
    • Personalized advice
    • Suggestions for managing customer complaints
    • Collect feedback and analyze feelings to identify opportunities for service improvement

DURATION

1 day

NUMBER OF PARTICIPANTS

8 people maximum

PUBLIC

Anyone working in the luxury goods or customer relations sectors

PEDAGOGY

  • Theoretical contribution
  • Case studies
  • Case studies

LOCATION

On your premises or at a salon of your choice

In Switzerland, France or abroad!

Artificial Intelligence in Customer Experience: how can it be used in the luxury sector?

Artificial Intelligence is transforming the luxury sector, opening up new opportunities for establishments to offer ultra-personalized customer experiences while optimizing their operational management.

Thanks to AI, Luxury Houses can not only improve service responsiveness and efficiency, but also anticipate customer needs and offer recommendations perfectly tailored to their expectations.

AI also makes it possible to better manage customer feedback, analyze online reviews and continuously improve service quality.

Our Artificial Intelligence training to improve Customer Experience in the luxury sector is available in Geneva, Paris and Cannes. We’re happy to travel to the city where your establishment or offices are located.

This training course will give you the keys to integrating these innovations and taking advantage of the most advanced technologies to deliver a tailor-made customer experience while boosting your establishment’s operational efficiency.

To find out more on this subject, we invite you to discover this article which shares 7 uses of AI to improve customer experience: click here

Key words :

Training Artificial Intelligence (AI) Geneva Switzerland Customer Experience Luxury

Who is this training for?

This training is ideal for anyone working in Luxury establishments, particularly based in Geneva, Switzerland, who wants to understand how AI can transform the customer experience.

  • Hotel, luxury resort or Boutique managers – integrate AI into the strategic management of your establishments to improve operational efficiency and customer experience.
  • Customer relations and customer service managers – learn how to personalize services, anticipate customer needs and manage reviews in real time using AI.
  • Boutique Sales staff, Front Desk Managers and Concierges – master AI tools to offer ultra-personalized services and automate certain tasks while maintaining a high level of service quality.
  • Marketing and communications managers – harness customer data and use AI to improve segmentation, recommendations and online reputation management.
  • Information systems and innovation managers – understand the AI technologies available, their integration into existing systems and the solutions best suited to the Luxury sector.

If you want to optimize your customer experience, we also invite you to develop your teams’ Luxury Attitude by taking our dedicated Luxury Codes training course. Click here for the program

Course strengths

  • Interactive and participative

    Debates, role-playing, role-playing…

  • OPERATIONAL

    It combines theory and practice

  • COUSUE-MAIN

    Training is flexible and adaptable to your needs and corporate culture

  • MULTILINGUAL

    This course can be given in French and English

  • ON-SITE

    Our professionals come to your facility

The One Consulting

is a Franco-Swiss consulting and training firm specializing in customer relations and luxury goods. With extensive experience working alongside some of the world’s most prestigious luxury brands, our expertise focuses on delighting your customers, strengthening your management, and supporting the ecological transition. As a key partner in developing your teams, The One Consulting helps you pursue excellence and elevate your customer experience.

Training

Contact us

Geneva _

Paris _

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