IMPROVE TELEPHONE RECEPTION
A quality telephone greeting, imbued with a luxury attitude, reflects the level of excellence and attention to detail that customers can expect during their experience. Staff trained to respond effectively to customers’ needs and requests over the phone enhances the reputation of the brand or establishment and builds customer loyalty.
TRAINING OBJECTIVES
PROGRAM
DURATION
1 day
NUMBER OF PARTICIPANTS
12 people maximum
PUBLIC
Anyone dealing with customers
PEDAGOGY
- Theoretical contribution
- Case studies
- Role-playing
LOCATION
On your premises or in a venue of your choice
Who is this training for?
Our telephone training course targets professionals in direct contact with customers, particularly inFrance and Switzerland.
Receptionists, customer advisors, sales assistants and all other team members involved in telephone communication will be able to enhance their skills, ensuring a high quality telephone service and boosting brand image and customer satisfaction.
What is the aim of this training?
The Improving Telephone Reception course aims to improve and enhance the brand image of an establishment at the first point of contact. It enables participants to master the steps involved in taking a telephone call, with an emphasis on active listening and personalized response to customer needs.
By working on their elocution and adapting their language to their interlocutor, your employees can create more engaging and professional interactions. Training also prepares them to deal effectively with difficult situations, ensuring an exemplary customer experience.
