CUSTOMER DELIGHT

Customer enchantment is a powerful concept. Indeed, the world of luxury can be compared to that of enchanting tales. But how do you immerse your customers in a dreamlike experience? How do you delight them, touch them, and make them experience an extraordinary journey? Embody the values of the luxury mindset with our customer enchantment training program. Learn how to create desire and offer extraordinary customer experiences using a simple yet impactful approach: building relationships with sincerity.

TRAINING OBJECTIVES

Providing an excellent welcome and service
Become aware of your role as an ambassador for your brand and your establishment.
Personalizing the customer experience
The ’Wow’ Effect!

PROGRAM

1. ENCHANT FROM THE MOMENT YOU ARRIVE
- Reflection: What is Enchantment?
- Elevating the Welcome Process
- Enhance your telephone communication skills
- Making every moment count
2. DEVELOP THE PLEASURE OF ENTERTAINING
- Brainstorming: What does it mean to please?
- The art of gift-giving
- Cultivate a positive attitude
- Recognize the impact of your actions on the customer experience
3. PERSONALIZED CUSTOMER RELATIONS
- Understand different customer types
- Cultivating empathy for a luxury experience
- Creating an unforgettable customer experience
- The “Wow Effect
4. RELATIONAL ELEGANCE
- Effective verbal and non-verbal communication
- Adapting to the customer’s cultural expectations
- Turning a business relationship into a genuine connection
- Mastering the language of emotions

DURATION

1 day

NUMBER OF PARTICIPANTS

12 people maximum

PUBLIC

Anyone dealing with customers

PEDAGOGY

Theoretical contribution
Role-playing
Case studies

LOCATION

On your premises or in a salon of your choice

TO FIND OUT MORE ABOUT OUR TRAINING PROGRAMS, PLEASE CONTACT US!

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Steps to customer delight

Customer enchantment is a cornerstone of any luxury experience. This enchantment goes far beyond mere satisfaction: it’s about creating memorable moments, unforgettable emotions. It demands a personalized approach, impeccable attention to detail, and a genuine commitment to excellence.
By delighting your customers, you elevate their experience and build lasting, loyal relationships founded on authentic luxury and refined hospitality.

Who is this training for?

The Customer Enchantment training course is designed for staff in direct contact with customers, particularly those in the luxury sector in France and Switzerland. This training aims to refine the customer relations skills of your staff.

What is the aim of this training?

This training aims to perfect the customer relations skills of our staff. It seeks to develop their ability to create personalized and memorable interactions, aligned with the establishment’s high standards.
Focusing on customer delight, it aims to transform every interaction into an exceptional experience, boosting your establishment’s reputation and customer loyalty.
Through a hands-on, interactive approach, the training aims to provide participants with the tools and techniques they need to excel in their role.

TRAINING HIGHLIGHTS

Interactive and participative
Debates, role-playing, exercices
OPERATIONAL
It combines theory and practice
TAILOR-MADE
Training is flexible and adaptable to your needs and corporate culture
MULTILINGUAL
This course is available in French, English, Spanish, German and Japanese!
ON-SITE
Our professionals come to your facility