BEST PRACTICES FOR A SUCCESSFUL TELEPHONE RECEPTION
Telephone reception is crucial, as it’s often the first point of contact with potential customers, and a positive first impression is decisive for their booking.
A quality telephone greeting should reflect the luxury attitude of staff, as well as the level of excellence and detail that customers can expect from their experience. A staff trained to respond effectively to customer needs and requests over the phone enhances the reputation of the brand or establishment and builds customer loyalty.
BEST PRACTICES FOR A SUCCESSFUL TELEPHONE RECEPTION
The importance of good telephone reception
Telephone reception is a real differentiator, and the proof is in the smiles you hear on the phone.
It may seem obvious, but sometimes it’s good to point out the obvious.
Simultaneous tasks, lack of time, not knowing the answer to the question, insistent caller…
Telephone reception is demanding.
Tone, posture, availability, rhythm… all these elements need to be mastered by employees to enhance the image of an establishment and fully embody the luxury attitude.
A good telephone greeting allows you to :
- Enhance your brand image through the quality of your welcome
- Have a fluid conversation by mastering the steps involved in taking a phone call
- Improve your elocution and adapt your language to your customers
- Anticipate to manage difficult situations
