OPERATIONAL MANAGEMENT TRAINING

Operational Management training is essential for all managers in the field. In an environment where excellence is king, luxury establishments have to meet the needs of an increasingly demanding clientele. This is where the role of managers comes into play. Their mission? To steer their company’s commercial development and ensure its success.
However, Operational Management goes beyond the purely commercial aspect. It also encompasses operations management and team coordination. To keep pace with the ever-changing world of luxury and the needs of its customers, The One Consulting has created a specific training program for managers working in the luxury sector, particularly in Switzerland and Geneva.

TRAINING OBJECTIVES

  • Defining responsibilities
  • Identify & adapt your management style
  • Managing your team
  • Motivating employees
Formation Management Opérationnel

PROGRAM

  • 1. DEFINE THE SCOPE OF YOUR RESPONSIBILITIES

    • Understanding the role of the Manager
    • Define your operating mode
    • Meeting team/management expectations
    • Identify your goals

  • 2. OPTIMIZE TIME & PRIORITY MANAGEMENT

    • Drawing up an effective “To do list
    • Organize your tasks using the Eisenhower matrix
    • Eliminating time thieves
    • Optimize email management
    • Putting a stop to “meetingitis

  • 3. RUNNING A MEETING

    • Define the steps for preparing a meeting
    • Improving verbal fluency for public speaking
    • Announcing a controversial decision
    • Dealing with resistance during a meeting

  • 4. LEARNING TO DELEGATE

    • 10 mistakes not to make
    • The keys to successful delegation
    • Delegation stages
    • The SVP method

  • 5. THE ART OF FEEDBACK

    • Positive feedback
    • The reframing process
    • Constructive feedback
    • The FIRST method

  • 6. OPTIMIZE YOUR COMMUNICATION

    • The 3 principles of effective communication
    • The DISC method for getting to know yourself
    • Color management
    • Non-violent communication (NVC)

  • 7. BUILDING LOYALTY AND MOTIVATION

    • The 5 pillars of commitment
    • Identify the drivers of employee motivation
    • Uniting around a common project
    • Knowing how to encourage and thank, but also how to correct

  • 8. MANAGING GENERATION Z

    • The expectations of Generation Z
    • 10 tips for managing Generation Z
    • Successful Onboarding and Offboarding
    • Managing change with serenity

DURATION

3 days

NUMBER OF PARTICIPANTS

8 people maximum

PUBLIC

Managers and Assistant Managers

PEDAGOGY

  • Theoretical contribution
  • Case studies
  • Case studies

LOCATION

On your premises or in a salon of your choice

Operational Management: what are we talking about?

Operational management in the luxury sector refers to all the strategies and operations required to run and develop luxury establishments (hotels, boutiques, clinics, private banks, etc.).

One of the hallmarks of operational management in the luxury sector is the constant quest for operational excellence. Operational management touches on a number of areas, such as organization, human relations, conflict management, employee loyalty, time management and so on.

In the luxury hotel industry, management refers to all the skills and knowledge required to successfully run a prestigious hotel establishment.

Who is this training for?

Aimed primarily at luxury brands, the Operational Management course is designed for :

  • Hotel industry: managers and assistant managers (operations manager, accommodation manager, front office manager, room manager, head bartender, head concierge, head sommelier, head housekeeper, etc.).
  • For retail: store managers and assistant store managers (retail).
  • For other business sectors: team leaders, new or experienced managers

Operational management encompasses a wide range of professions. They are all highly diversified, and all contribute to meeting the criteria of excellence advocated in this sector.

To enable as many people as possible to acquire the knowledge and skills they need, The One Consulting provides support for managers just starting out as well as for those looking to consolidate their managerial skills, particularly in Switzerland and Geneva.

What is the aim of this training?

Operational Management training provides practical tools to support managers in their daily challenges…

Hands-on training

In the form of workshops, our experts present case studies based on real-life problems. These case studies are at the heart of the Operational Management training program, enabling managers to come face to face with the realities of the field.

Indeed, managers need to be able to manage teams and cultivate an environment conducive to employee fulfillment. That’s why the training focuses on leadership development. Indeed, their ability to motivate and federate are key skills in promoting well-being at work.

Learning to meet new challenges: Next Generation Management

The One Consulting also supports managers in managing the new generation. With their arrival on the job market, managers face a number of challenges. Generation Z has different expectations and a vision of work that differs from previous generations.

Managing Generation Z requires an in-depth understanding of this generation. Managers must be able to adapt their management style to meet the specific needs and expectations of this generation.

What’s more, members of Generation Z attach great importance to finding meaning and satisfaction in their work. Flexible and attentive, managers will offer career development opportunities in line with their aspirations.

TRAINING HIGHLIGHTS

  • Interactive and participative

    Debates, role-playing, role-playing…

  • OPERATIONAL

    It combines theory and practice

  • COUSUE-MAIN

    Training is flexible and adaptable to your needs and corporate culture

  • MULTILINGUAL

    This course can be given in French and English

  • ON-SITE

    Our professionals come to your facility

TRAINING HIGHLIGHTS

  • Interactive and participative

    Debates, role-playing, role-playing…

  • OPERATIONAL

    It combines theory and practice

  • COUSUE-MAIN

    Training is flexible and adaptable to your needs and corporate culture

  • MULTILINGUAL

    This course can be given in French and English

  • ON-SITE

    Our professionals come to your facility

The One Consulting

is a Franco-Swiss consulting and training firm specializing in customer relations and luxury goods. With a wealth of experience working for some of the world’s finest luxury brands, our expertise is focused on delighting your customers, developing your management and promoting the ecological transition. As a key partner in training your staff, The One Consulting can help you aim for excellence and enhance your Customer Experience.

Training

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