OPERATIONAL MANAGEMENT TRAINING

Operational Management training is essential for all managers in the field. In an environment where excellence is key, luxury establishments have to meet the needs of an increasingly demanding clientele. This is where the role of managers comes into play. Their mission? To steer their company’s  business growth and ensure its success.
However, Operational Management goes beyond the purely commercial aspect. It also encompasses the management of the operations and team coordination. To keep pace with the ever-changing world of luxury and the needs of its customers, The One Consulting has designed a tailored program for managers working in the luxury sector, particularly in France and Switzerland.

TRAINING OBJECTIVES

  • Defining responsibilities
  • Identify & adapt your management style
  • Managing your team
  • Motivating employees
Formation Management Opérationnel

PROGRAM

  • 1. DEFINE THE SCOPE OF YOUR RESPONSIBILITIES

    • Understanding the role of the Manager
    • Define your operating mode
    • Meeting team/management expectations
    • Identify your goals

  • 2. OPTIMIZE TIME & PRIORITY MANAGEMENT

    • Drawing up an effective ‘To do list’
    • Organize your tasks using the Eisenhower matrix
    • Eliminating time thieves
    • Optimize email management
    • Ending excessive meetings

  • 3. RUNNING A MEETING

    • Define the steps for preparing a meeting
    • Improving verbal fluency for public speaking
    • Announcing a controversial decision
    • Dealing with resistance during a meeting

  • 4. LEARNING TO DELEGATE

    • 10 mistakes not to make
    • The keys to successful delegation
    • Delegation stages
    • The SVP method

  • 5. THE ART OF FEEDBACK

    • Positive feedback
    • The reframing process
    • Constructive feedback
    • The FIRST method

  • 6. OPTIMIZE YOUR COMMUNICATION

    • The 3 principles of effective communication
    • The DISC method for getting to know yourself
    • Color management
    • Non-violent communication (NVC)

  • 7. BUILDING LOYALTY AND MOTIVATION

    • The 5 pillars of commitment
    • Identify the drivers of employee motivation
    • Uniting around a common project
    • Knowing how to encourage and thank, but also how to correct

  • 8. MANAGING GENERATION Z

    • The expectations of Generation Z
    • 10 tips for managing Generation Z
    • Successful Onboarding and Offboarding
    • Managing change with serenity

DURATION

3 days

NUMBER OF PARTICIPANTS

8 people maximum

PUBLIC

Managers and Assistant Managers

PEDAGOGY

  • Theoretical input
  • Practical case studies
  • Scenarios

LOCATION

On your premises or in a salon of your choice

Operational Management: what are we talking about?

Operational management in the luxury sector refers to all the strategies and operations required to run and develop luxury establishments (hotels, boutiques, clinics, private banks, etc.).

One of the hallmarks of operational management in the luxury sector is the constant quest for operational excellence. Operational management touches on a number of areas, such as organization, human relations, conflict management, employee loyalty, time management and so on.

In the luxury hotel industry, management refers to all the skills and knowledge required to successfully run a prestigious hotel establishment.