OPTIMIZE BOOKING

In the luxury hotel and restaurant business, optimizing reservations is much more than simply managing the agenda. It’s an art that requires mastery of your environment, the ability to identify your objectives and to use the art of storytelling to captivate and convince your customers. By adopting a luxury attitude, and integrating up-selling and cross-selling techniques, bookings become a strategic opportunity to accompany customers’ choices, arouse desire and exceed their expectations. Knowing how to handle objections with professionalism transforms every booking into an unforgettable experience, reinforcing the establishment’s reputation and building customer loyalty.

TRAINING OBJECTIVES

Mastering your environment
Identify your goals
Telling a story
Advising and arousing desire
Dealing with objections

PROGRAM

1. MASTER YOUR ENVIRONMENT
- Promote your products and services
- Enhance your greeting
- Understanding customer types
2. IDENTIFY YOUR GOALS
- Setting individual goals
- Identify the steps to reach them
- The SMART(IES) method
3. THE ART OF STORYTELLING
- Telling a story
- Using the language of emotions
- Exercise: preparing your sales pitch
4. UP-SELLING AND CROSS-SELLING
- Helping customers make the right choice
- Advising instead of selling
- Creating desire
5. DEALING WITH OBJECTIONS
- Identify objection categories
- Overcoming buying disincentives
- Putting it into practice: dealing with price objections

DURATION

1 day

NUMBER OF PARTICIPANTS

12 people maximum

PUBLIC

Anyone dealing with customers

PEDAGOGY

Theoretical contribution
Role-playing
Case studies

LOCATION

On your premises or in a salon of your choice

TO FIND OUT MORE ABOUT OUR TRAINING PROGRAMS, PLEASE CONTACT US!

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Who is this training for?

This reservation optimization training course is aimed primarily at hotel and restaurant reservation agents, particularly in Switzerland and Geneva. Its aim is to train participants to acquire the skills they need to offer exceptional service, in line with high customer expectations. It also proposes to develop skills in sales techniques (upselling and cross-selling) to improve hotel revenues.

What is the aim of this training?

With the Optimize Reservations training course, participants acquire the tools and techniques they need to offer high-end service to high-end customers. The aim is to satisfy and retain them through a memorable customer experience. Through a practical and interactive approach, participants will acquire the skills they need to excel in optimizing reservations and developing hotel sales.

TRAINING HIGHLIGHTS

Interactive and participative
Debates, role-playing, role-playing…
OPERATIONAL
It combines theory and practice
COUSUE-MAIN
Training is flexible and adaptable to your needs and corporate culture
MULTILINGUAL
This course is available in French, English, Spanish, German and Japanese!
ON-SITE
Our professionals come to your facility
AVAILABLE IN E-LEARNING
Information on request