The history of The One Consulting is linked to customer delight. Since 2010, our services have been enhancing the customer experience.
The One Consulting supports luxury brands through a network of experts. Consulting and training, dedicated to hospitality professionals, are at the heart of its business.
HISTORY OF THE ONE CONSULTING
When she walked through the doors of the Park Hyatt Paris Vendôme Hotel, Johanne Saget was enchanted. It was here that the future founder of The One Consulting discovered luxury for the first time. With its tailor-made olfactory identity, refined, elegant decor and meticulous, orchestrated service, all her senses were awakened. It’s“a feast for the eyes and the heart”, as she describes it to this day. The search for this Enchantment is at the origin of The One Consulting and its training offer.
SUBLIMATING THE CUSTOMER EXPERIENCE CAN’T BE INVENTED
After graduating from a top business school, Johanne turned to the world of luxury goods. She began her career as a sales advisor in various prestigious brand boutiques in Paris. But, as the months go by, her sense of wonder seems far from her memory. The teams are trained in the products, not in the codes of luxury. Customer relations are lacking, which affects the quality of service.
After several years as an expatriate working for an international consulting firm, Johanne settled in Marrakech. In the emblematic city of Moroccan tourism, she worked in hotel project management. The sector was booming at the time. It saw the reopening of the Mamounia, the inauguration of the Royal Mansour, the arrival of the Four Seasons, the Hyatt, the Mandarin Oriental… Yet here, as in Paris, Johanne finds herself asking the same questions. How can we improve the customer experience?
CUSTOMER DELIGHT IN SWITZERLAND, FRANCE AND ABROAD
Professional meetings in Barcelona, Doha, Geneva and Lausanne create a solid network. International luxury hotels and palaces became The One Consulting’s flagship clients. The perfumery, cosmetics, wine & spirits and leather goods sectors then called on its services. Last but not least, banks, insurance companies and the real estate sector all request tailor-made training courses.
PERSONALIZING THE CUSTOMER EXPERIENCE TO ACHIEVE EXCELLENCE
The One Consulting is a true center of expertise in customer delight, offering customized training for :
- master the Codes of Luxury;
- perfecting your presentation (grooming) ;
- improve customer service, both physical and by telephone;
- refining positive non-verbal communication (posture, gestures) ;
- develop the pleasure of giving pleasure.
Dedicated to hospitality professionals, they enhance the customer experience and encourage brand loyalty.
THE STORY OF THE ONE CONSULTING AND ITS EXPERTS
The One Consulting is now based in Geneva. It brings together experts in the luxury sector, all driven by the same passion for customer service. Its three areas of development are :
- expand the catalog of customized training courses;
- manage projects to open luxury hotels, boutiques and banks;
- strengthen its focus on sustainable development issues in the luxury sector.
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