RESTAURANT ROOM SERVICE TRAINING

Restaurant service training is at the heart of excellence, built on a perfect mastery of the fundamentals of the restaurant trade. True distinction is achieved by creating memorable experiences that leave a lasting impression. The luxury attitude plays a key role in the pursuit of perfection. The One Consulting can help you refine your room service skills with professionalism and attention to detail. By streamlining coordination between the dining room and kitchen, every interaction becomes a memorable experience for the customer.

TRAINING OBJECTIVES

  • Master the fundamentals of restaurant service
  • Hone your room service techniques
  • Optimize coordination between the dining room and kitchen
  • Tailored customer service

PROGRAM

  • 1. ROLES AND RESPONSIBILITIES OF THE HALL TEAM

    • Understand your professional role and identity
    • Essential skills and qualities for the hospitality industry
    • Professional attitude and attire
    • Understanding and enhancing customer value
  • 2. COMMUNICATION

    • Enhancing communication with customers
    • Telephone etiquette and reception
    • First interaction with customers
    • Effectively responding to customer requests
  • 3. ROOM SERVICE SEQUENCES

    • The process of room service delivery
    • Greeting customers with professionalism
    • Standardizing table service procedures
    • Ensuring a positive end to service and smooth customer departures
  • 4. RESTAURANT SALES

    • Key restaurant sales techniques
    • Developing an effective sales approach
    • Presenting and elevating dishes to customers
    • Communicating the price

DURATION

2 days

NUMBER OF PARTICIPANTS

12 people maximum

PUBLIC

Chefs de rang, Commis de salle

PEDAGOGY

  • Case studies
  • Theoretical and practical input
  • Demonstrations and participation

LOCATION

On your premises or in a salon of your choice

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Who is this training for?

The restaurant room service training course is designed for staff in the luxury hotel and catering industry, particularly in Switzerland and Geneva, who are in contact with customers (waiters, maîtres d’hôtel, room managers, restaurant managers), to help them achieve excellence in room service.

What is the aim of this training?

The restaurant room service training course helps you clarify the roles and responsibilities of the room service team, to ensure smooth and efficient coordination. It emphasizes the importance of communication, both between staff members and with customers, to ensure smooth, personalized service.
The training also covers the different sequences of room service, from order taking to serving dishes, highlighting the organization and synchronization required to deliver an impeccable experience.
With the Restaurant Room Service course, you’ll learn about restaurant sales techniques to optimize opportunities to offer suggestions and recommendations to customers, helping to improve the overall experience and sales of the establishment.

TRAINING HIGHLIGHTS

  • Interactive and participative

    Debates, role-playing, exercices

  • OPERATIONAL

    It combines theory and practice

  • COUSUE-MAIN

    Training is flexible and adaptable to your needs and corporate culture

  • MULTILINGUAL

    This course is available in French and English

  • ON-SITE

    Our professionals come to your facility