RESTAURANT ROOM SERVICE TRAINING

Restaurant service training represents the very essence of excellence, and lies in perfect mastery of the fundamentals of the restaurant trade. Genuine distinction is awarded to trigger the wow effect. The luxury attitude plays a key role in this quest for perfection. The One Consulting can help you develop your room service skills with elegance and precision. By harmonizing the organization between the dining room and the kitchen, every interaction becomes an unforgettable experience for the customer.

TRAINING OBJECTIVES

  • Master the basics of the restaurant business
  • Develop your room service techniques
  • Optimize organization in the dining room and kitchen
  • Personalized customer service

PROGRAM

  • 1. ROLES AND RESPONSIBILITIES OF THE HALL TEAM

    • Know your professional identity
    • Skills and qualities essential to the hospitality industry
    • Attitude and professional dress
    • Knowing and enhancing customer value
  • 2. COMMUNICATION

    • Improving communication with customers
    • Telephone reception
    • First physical contact
    • Responding to a customer request
  • 3. ROOM SERVICE SEQUENCES

    • The staging of room service
    • Welcoming customers
    • Harmonize table service standards
    • Valuing the end of service and customer departures
  • 4. RESTAURANT SALES

    • The basics of restaurant sales
    • Preparing your sales approach
    • How to present and enhance dishes
    • Announcing the price

DURATION

2 days

NUMBER OF PARTICIPANTS

12 people maximum

PUBLIC

Chefs de rang, Commis de salle

PEDAGOGY

  • Case studies
  • Theoretical and practical input
  • Demonstrations and participation

LOCATION

On your premises or in a salon of your choice

To find out more about our training program, contact us!

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Who is this training for?

The restaurant room service training course is designed for staff in the luxury hotel and catering industry, particularly in Switzerland and Geneva, who are in contact with customers (waiters, maîtres d’hôtel, room managers, restaurant managers), to help them achieve excellence in room service.

What is the aim of this training?

The restaurant room service training course helps you clarify the roles and responsibilities of the room service team, to ensure smooth and efficient coordination. It emphasizes the importance of communication, both between staff members and with customers, to ensure smooth, personalized service.
The training also covers the different sequences of room service, from order taking to serving dishes, highlighting the organization and synchronization required to deliver an impeccable experience.
With the Restaurant Room Service course, you’ll learn about restaurant sales techniques to optimize opportunities to offer suggestions and recommendations to customers, helping to improve the overall experience and sales of the establishment.

TRAINING HIGHLIGHTS

  • Interactive and participative

    Debates, role-playing, role-playing…

  • OPERATIONAL

    It combines theory and practice

  • COUSUE-MAIN

    Training is flexible and adaptable to your needs and corporate culture

  • MULTILINGUAL

    This course can be given in French and English

  • ON-SITE

    Our professionals come to your facility